V98 FAQ – FAQ Platform & Account

The minimum age to register and use v98 services is 18 years old. v98 enforces this policy strictly and does not accept registrations from underage individuals. The KYC verification process required for withdrawals ensures that each user's identity and age are properly verified.

No. v98 strictly enforces a one-account-per-user policy. Our system automatically detects duplicates based on name, phone number, email, bank account, and IP address. Duplicate accounts found will be suspended along with all balances held within them. Make sure to register only one account under your own name.

KYC (Know Your Customer) is an identity verification process completed by uploading a clear photo of your ID. Verification is not required to play, but must be completed before your first withdrawal. KYC is typically processed quickly. All identity data is encrypted and accessible only to authorized verification staff.

Changes to profile details such as phone number and email require additional identity verification for security reasons. Go to account settings, select the profile section, and follow the verification steps shown. For name changes or other sensitive data, contact the v98 support team via live chat with a valid identity document ready.

Open the Login and click the "Forgot Password?" link. Enter your registered phone number or email, and the system will send an OTP code for verification. Once the OTP is entered correctly, you can set a new password. The entire process typically takes less than 5 minutes.

v98 supports a wide range of popular payment methods in Indonesia, all in Rupiah (IDR):

• QRIS (compatible with all digital wallets)
• DANA, OVO, GoPay, ShopeePay
• Bank Transfer — BCA, BNI, BRI, Mandiri, and other local banks

All of the above methods are available for both deposits and withdrawals with no additional fees from v98.

Deposits via QRIS and e-wallets (DANA, OVO, GoPay, ShopeePay) are typically processed instantly within seconds. Bank transfers are generally credited within 1–5 minutes during normal business hours. For withdrawals, all methods are processed within minutes once the request is approved. Withdrawals to local bank accounts usually arrive within 5–15 minutes.

v98 does not charge any additional fees for deposits or withdrawals across all available payment methods. However, transfer fees imposed by your bank or e-wallet provider may apply according to their own policies — this is beyond v98's control. Be sure to check the fee policies of your financial service provider.

There are several common reasons a withdrawal may be declined or delayed:

• KYC verification incomplete — please complete it before making a withdrawal
• Destination account name does not match the v98 account name
• Bonus rollover requirements have not been met
• Withdrawal amount exceeds the limit set for that method

If the issue persists, contact v98 CS via live chat and include your transaction reference number.

Yes, the name on the bank account or e-wallet used for withdrawals must exactly match the name registered on your v98 account. This is a standard security requirement to prevent misuse. Withdrawals to accounts under a different name will not be processed. Make sure your account name matches your ID card at the time of registration.

Minimum and maximum withdrawal limits vary depending on the chosen method. Generally, the minimum withdrawal starts from Rp 50,000 for e-wallets and Rp 100,000 for bank transfers. Daily maximum limits apply and may differ between methods. The latest transaction limit information is available on the cashier page in your account after logging in.

New v98 members receive a welcome bonus automatically credited after their first deposit is processed. New users can also take advantage of a welcome package that includes an initial cashback and free spins on selected slot games. Full bonus details are listed on the promotions page after login.

Rollover is the minimum wagering requirement that must be met before bonus funds can be withdrawn. For example, a 5x rollover on a Rp 100,000 bonus means you need to place a total of Rp 500,000 in bets before the bonus balance can be withdrawn. You can track rollover progress in real time from the promotions page in your v98 account.

Weekly cashback is calculated based on total net losses during the specified period (usually Monday–Sunday). The cashback percentage and maximum cap are shown on the promotions page. Cashback funds are automatically credited to your account at the start of the next period, usually every Monday. No manual claim is needed — the system processes the amount automatically.

Not all games contribute equally toward rollover requirements. Slot games typically contribute 100%, while Live Casino games and Sports Betting may contribute at different percentages depending on the applicable bonus terms. Contribution details per game category are available in the terms and conditions of each bonus.

There are several common reasons a bonus may not appear in your balance: the process is still running (usually takes a few minutes), the claim requirements have not been met (e.g. the minimum deposit threshold was not reached), or the bonus has expired. Check the "Active Bonus" tab on your account page to view the claim status. If the bonus does not appear within 15 minutes, contact v98 CS via live chat.

v98 offers three main game categories: Online Slots with hundreds of titles from leading providers, Live Casino with real dealers (baccarat, roulette, blackjack, sic bo), and Sports Betting covering football, basketball, tennis, and a variety of international sports. All available under a single account.

Some slot games offer a demo or trial mode that can be played without using real funds. Demo mode is useful for getting familiar with the game mechanics before playing with real money. However, wins from demo mode cannot be withdrawn. Live Casino and Sports Betting are not available in demo mode.

RTP (Return to Player) is the average percentage of total bets returned to players over the long term. For example, a slot with 96% RTP theoretically returns Rp 96,000 for every Rp 100,000 wagered over time. RTP does not guarantee results for any single session — it is a long-term statistical average. Every game displays its RTP value on the game info page.

If your internet connection drops during a game round, the v98 system will complete the round based on the outcome already recorded on the server. When you reconnect and log back in, the result will be saved and your balance updated. If you notice any discrepancy after a disconnection, contact v98 CS immediately with the time and name of the game you were playing.

After logging in, open the Sports Betting and select the sport you want to bet on. Choose a match, pick a bet type (1X2, over/under, Asian handicap, etc.), enter your stake, and confirm. The odds displayed already include the platform commission. Your betting history can be tracked under the "Active Bets" tab on your account page.

Log in to your v98 account, go to Settings → Security, and select the Two-Step Verification option. Follow the instructions to link your phone number as your 2FA method. Once active, any login from a new device will require an additional OTP code sent to your number — a highly recommended extra layer of security.

If you receive a login notification from an unrecognized device or location, take these steps immediately: (1) Change your account password right away, (2) Enable 2FA if you haven't already, (3) Contact the v98 security team via live chat to report the incident and request an activity log audit. Our team will help secure your account promptly.

Never. The v98 team will never ask for your account password via SMS, email, live chat, or social media. If you receive a message claiming to be from v98 and requesting your login credentials, it is a phishing attempt. Do not share any information and report it immediately to the v98 security team.

v98 uses AES-256 encryption to store sensitive data and TLS 1.3 protocol for all communications between user devices and our servers. Personal and financial data is never sold or shared with third parties without explicit consent. Full details on data protection are available at Privacy Policy us.

Yes, the official v98 app uses the same encryption as the browser version and adds an extra layer of security through biometric authentication (fingerprint/Face ID). Download the app only from official sources via the Download v98 to ensure you receive a genuine version protected from malware.

The official v98 app is available for Android and iOS. Visit the Download for a safe and trusted download link along with a complete installation guide. It is recommended to download only from official v98 sources to avoid counterfeit apps that may pose security risks.

For Android, the v98 app requires Android 8.0 (Oreo) or higher with at least 2GB of RAM. For iOS, an iPhone or iPad running iOS 13 or later is required. A stable internet connection (minimum 4G/LTE) is strongly recommended for the best experience, especially for Live Casino and live Sports Betting.

Yes, your v98 account can be accessed from both a browser and the mobile app using the same credentials. Your balance, transaction history, active bonuses, and all account data are synced in real-time across all platforms. Note that v98 enforces a single active session policy — logging in on one device will end the session on the previous device.

v98 app updates are available on the Download official source. If you installed the app from the official v98 source, update notifications will appear within the app when a new version is available. It is strongly recommended to always use the latest version, as each update typically includes security patches and performance improvements.

Log in to your v98 account, go to Settings → Responsible Gaming, and select the Deposit Limit option. You can set daily, weekly, or monthly limits based on your preference. Reductions take effect immediately, while increases require a 24-hour waiting period as a protective measure.

The play break (cool-off) feature lets you deactivate your account for a set period — 24 hours, 7 days, or 30 days. While the break is active, the account cannot be used for playing. Your balance remains safe and withdrawals can still be made. To activate, go to Settings → Responsible Gaming → Play Break. Full details are available at Responsible Gaming.

Self-exclusion closes your account for an extended period — a minimum of 6 months up to permanent. Unlike a playing break, self-exclusion cannot be reversed before the period ends. This is a serious commitment, designed intentionally so you can take a genuine break without the temptation to return on impulse.

If you feel your gaming activity is getting out of control, contact the v98 CS team via live chat to activate the self-exclusion feature. Our team is ready to help without judgment. We also strongly recommend seeking professional support — a counselor or psychologist experienced in behavioral issues. More information is available on the Responsible Gaming.